Privacy Policy


1. Introduction

This Privacy Policy explains how Aura-X collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPIA).

2. Information We Collect

We may collect:

  • Full Name

  • Delivery Address

  • Email Address

  • Contact Number

  • Payment & Transaction Details

  • Order History and Preferences

3. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Create and manage customer accounts

  • Communicate order updates

  • Prevent fraud and secure transactions

  • Improve customer experience and site performance

We do not sell, rent, or trade your personal data.

4. Storage, Protection & Security of Personal Data

Aura-X is committed to protecting your personal information and ensuring your shopping experience is secure and private.

To safeguard all data submitted on our website, we use:

  • SSL (Secure Socket Layer) Certificate / HTTPS encryption – ensures all information transmitted between your browser and our website is encrypted and protected.

  • Encrypted servers and secure hosting environment

  • Firewall and malware monitoring systems

  • Role-restricted internal access — access to personal data is limited to authorized personnel only and only where it is required to perform business functions.

When you see the padlock icon (🔒) next to our URL, it confirms that the connection is secure and encrypted via SSL/HTTPS.

Payment Information Security (PCI Compliance)
Aura-X does not store or process any card or banking details.

All payments are securely handled by our payment gateway (PayFast / Mobicred), who are:

  • PCI DSS Level 1 compliant (highest security standard in global payments)

  • Responsible for processing and encrypting all payment information

Aura-X never has access to your card number, CVV, or banking details.

5. Third-Party Disclosure

Your information may be shared only with:

  • Couriers (for delivery)

  • Payment gateways (PayFast, Mobicred)

  • Platform providers (Shopify)

These providers also adhere to POPIA compliance.

6. Cookies and Tracking

We use cookies for:

  • Cart functionality

  • Website analytics (Google Analytics)

  • Personalized shopping experience

Customers may disable cookies in browser settings.

7. Your POPIA Rights

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of personal information

  • Unsubscribe from marketing communication at any time

To request access or deletion:
support@aura-x.co.za